Enterprise Support: Assistance for new Kaamfu users

Introduction #

Are you new to Kaamfu and need extra help setting up your workspace? With the Enterprise Support feature, you can get personalized assistance from a Kaamfu admin who can temporarily join your workspace, guide you through setup, and help resolve challenges. This ensures you make the most of the platform from day one.

.

Why This Feature Matters #

Enterprise Support provides peace of mind for organizations during onboarding or while resolving issues. It ensures:

• Personalized onboarding with expert guidance
• Faster troubleshooting for workspace challenges
• Temporary, flexible support without compromising data security

These benefits make onboarding smoother and help teams adopt Kaamfu effectively.

.

Who Should Read This #

This article is useful for:

• Organization owners who can enable or disable Enterprise Support
• Admins/managers setting up workspaces
• New organizations onboarding into Kaamfu

.

What This Guide Covers #

This guide explains:

• What Enterprise Support is and how it works
• Key benefits of using Enterprise Support
• Step-by-step instructions for enabling and disabling support (via Profile menu and Align menu)
• Frequently asked questions

.

Feature Overview #

Enterprise Support is a temporary access feature that allows a Kaamfu admin to:

• Join your workspace temporarily
• Assist with setup, navigation, or troubleshooting
• Help create Spaces, Boards, and Items
• Guide members via conversations and walkthroughs

The admin is removed as soon as Enterprise Support is disabled, ensuring no long-term access.

.

Key Benefits #

• Personalized assistance during onboarding
• Quick issue resolution without delays
• Temporary access only, maintaining privacy and security
• Simple enable/disable control by the organization owner

Enterprise Support ensures your team feels supported without losing control of your workspace.

.

How to Enable or Disable Enterprise Support #

There are two ways to enable or disable Enterprise Support:

Method 1: From the Profile Menu #

Step 1
Click on the Profile icon at the top right corner of the Kaamfu web application.

Step 2
Tick or untick the checkbox that says “Kaamfu Enterprise Support.”

Step 3
Click Okay in the pop-up window to confirm.

GIF

Method 2: From the Align Menu (Getting Started Page) #

Step 1
Click on the Align menu from the navigation bar.

Step 2
On the Getting Started page, click on Live Support from the top panel, or choose Enable Enterprise Support from the list.

Step 3
Enable or disable Enterprise Support as needed.

Once disabled (via either method), the Kaamfu admin is automatically removed from your workspace and cannot access it anymore.

.GIF

Frequently Asked Questions (FAQs)

• Who can enable Enterprise Support? → Only organization owners.
• How long will the Kaamfu admin stay? → Until the owner disables support.
•  Can more than one Kaamfu admin assist at once? → No, only one admin is allowed.
•  What if I no longer need Enterprise Support? → Simply disable it via Profile menu or Align menu.

These FAQs ensure owners understand scope and control.

.

Related Resources #

• Kaamfu Onboarding Guide
• User Permissions and Access Controls
• Managing Conversations in Kaamfu

.