How to Request Support from Teammates on Kaamfu

2 min read

Introduction #

When you need help, clarification, or guidance from your teammates while working in Kaamfu, you can use the Support Request feature to ask for assistance directly within your workspace.

 

Why This Feature Matters #

Sometimes, while managing items, boards, or spaces, team members may need additional clarity or support before proceeding. Sending messages might not always be enough—especially when the issue requires focused attention from a specific person.

The Support Request feature helps teams manage such situations smoothly by providing a clear, structured way to ask for help without cluttering general discussions or causing confusion.

This ensures support queries are visible, trackable, and directed to the right teammate for resolution.

 

Who Should Read This #

This guide is helpful for:

  • All team members who collaborate within Kaamfu’s Spaces, Boards, or Items.
  • Users who may need clarification, assistance, or feedback from teammates.
  • Team leads or managers who provide guidance or resolve issues raised by others.

Anyone seeking or offering in-context support through Kaamfu can benefit from this feature.

 

What This Guide Covers #

In this article, you’ll learn:

  • What the Support Request feature is and how it works.
  • How to raise a Support Request.
  • What happens when a teammate receives it.
  • How to close or respond to a request.

By the end, you’ll know how to use Support Requests to efficiently ask for and provide help within Kaamfu.

 

Feature Overview #

A Support Request allows a team member to reach out for help or clarification directly related to a specific Item, Board, or Space.

Any member can raise a Support Request to another teammate when they need guidance or input.

When raised, the request appears prominently on the receiver’s Kaamfu tab—ensuring it gets immediate attention. The receiver can close the request once it’s addressed or resolved.

You can find the Support Request option in the same area where other communication actions (like Attention Requests) are available.

 

Key Benefits #

The Support Request feature brings several important advantages:

  • Contextual assistance
     Requests are tied to a specific item, board, or space, helping the receiver understand exactly where support is needed.
  • Targeted communication
     Support Requests are sent to individual teammates rather than everyone, helping avoid chaos or irrelevant messages in shared conversations.
  • Instant visibility
     Requests appear as an on-screen pop-up that’s easy for the recipient to notice and respond to.
  • Keeps workflows smooth
     Instead of switching to other tools or messages, users can seek help directly within Kaamfu, keeping all communication in one place.

These benefits make Support Requests ideal for promoting teamwork, knowledge sharing, and quicker problem-solving across your workspace.

 

Step-by-Step Instructions #

Follow these steps to send and manage a Support Request.

 

Step 1: Open the relevant Space, Board, or Item #

Go to the exact area where you need help or clarification.

Step 2: Add a message or locate an existing one #

Type your message or find an ongoing discussion where you require support.

Step 3: Raise a Support Request #

Click the Support Request option from the message or item menu. Choose the teammate(s) you want to reach out to for help.
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Step 4: Wait for the receiver’s acknowledgment #

The recipient will see a pop-up notification above all other content on their Kaamfu tab. It stays visible until they close it after reviewing your request.
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Once closed, the request is considered acknowledged or resolved.

Support Requests help you get timely help while keeping your communication clear, organized, and focused on the task at hand.

 

Related Resources #

For more tips on collaboration and communication features, explore these guides:

Learning to use Support and Attention Requests together helps teams stay connected, efficient, and aligned in every workflow.

Updated on October 15, 2025
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